Cancellation Request Form

Your honest feedback is greatly appreciated, since it allows us to learn and improve our services. Please complete and submit the form below to begin the service cancellation process.

I would like to cancel my website account for the following reasons:* (check at least one box)

  Unsatisfied with Rates / Fees   Unsatisfied with Account Manager
  Unsatisfied with Service   Can't Afford to keep Paying
  Not Seeing Enough Leads   Found a Cheaper Provider
  Went with a Local Website Provider   Sold the Business
  Retiring   Out of Business
  Other: Please specify

1. Did you reach out to us about your concerns before canceling?*:
Select Yes No I tried but didn't get a response

2. How well did our services meet your expectations?*:
Select Very poorly Poorly Neutral Quite well Exceeded expectations

3. What's your next step?*:
Select I'm hiring a different marketing agency I'm handling everything in-house I'm pausing marketing for now I no longer need a website Other

4. Would you consider keeping your website active if we quickly resolved your issues?*:
Select Yes No Maybe

5. Would you consider returning in the future if circumstances change?*:
Select Yes No Maybe

6. Are you open to a 10-minute exit interview call to help us improve?*:
Select Yes No

Cancellation Agreements*

  I understand that all website content, including all data, emails, images and files will be deleted and unrecoverable.

  I understand that thirty (30) days notice is required for all service and product cancellations.

  I understand any outstanding balances must be paid in order to expedite this Cancellation Request.

  I understand that this Cancellation Request does not warrant any refunds or credits.

  I understand the entire website design, content and graphics are not transferable to another web provider unless full payment of the Service Term period has been fulfilled.